7-day returns
You may return your purchase within 7 days of delivery. Items must be unworn, in the condition you received them, in their original packaging, with your receipt or proof of purchase.
How to return
Email shop@sbvail.com or call or text 970.476.3129 to start your return. Once it’s approved, we’ll email you a prepaid, insured return label at no cost to you. Items sent back without an approved return can’t be accepted.
Refunds
Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.
Final sale
Sale items, gift cards, and custom or special-order pieces can’t be returned.
Vintage pieces
Vintage jewelry may show gentle signs of age, which is part of its character. Please review the photos and condition notes, and contact us before purchasing if you’d like more images or details.
Damaged or incorrect items
Please inspect your order on arrival and contact us right away if anything is damaged or incorrect. We’ll make it right.
Exchanges
The fastest way to exchange is to return your item and place a new order.
European Union
If your order ships to the European Union, you may cancel or return it within 14 days for any reason, in the same condition and original packaging.
Sending a gift?
Questions? Text Hilary at 970.476.3129 or email shop@sbvail.com